Q: How long does it take for me to get my cushions?
A: Our production takes 10-20 business days depending on the time of year. Once cushions are shipped please allow an extra 5 to 7 days for arrival. Once an order has shipped you will receive an email with your tracking number.
Q: How are my cushions shipped and packed?
A: We pack cushions two ways in boxes or in 8mil heavy-duty poly plastic casing. We ship cushions using multiple providers like FedEx, UPS, USPS, or LTL Freight Services whichever fits best for your order.
Q: Can you ship to Florida?
A: We ship anywhere within the united states. Special Rates to Hawaii, Alaska, and Canada request a personalized quote.
Q: Can I do a deposit on my order and pay rest when they arrive?
A: No, all sunbrella replacement cushions are custom made just for you and must be paid in full to begin production. Plus once you receive your order no way we can locate you if we are in different states.
Q: Can I Cancel my order?
A: Once your order begins production which means once the fabric is cut there no cancelations. If an order has not begun production you may cancel the order upon approval but will be charged with a 25% as a cancelation fee.
Q: Can we change our order?
A: Only changes allowed on order is size if its smaller than originally ordered dimensions. Once the fabric is cut there are no fabric changes unless your willing to pay the difference for new fabric. All approved changes have a 10% fee plus any extra cost changes may have caused, for example, higher grade fabric etc...
Q: Can I return my sunbrella replacement cushions?
A: Due to the nature of our business all cushions are custom made just for you. Absolutely no returns.
Q: What happens if my cushions don't fit?
A: If cushions don't fit due to a mistake made on our behalf we will gladly fix any order done incorrectly there are no refunds. If you as customer ordered wrong dimensions it is your responsibility to make sure you ordered the correct dimensions. We can gladly fix cushions if possible for a reasonable price.
Q: Can we provide our own fabric?
A: Yes we can gladly use your own fabric to make your replacement cushions.
Q: Can I leave my cushions out on the rain?
A: The term outdoor cushions doesn't generally mean cushions can be left in the rain. Unless you order fast dry foam or sunbrella rain fabric we always recommend putting cushions in a dry place when water exposure will be prolonged.
Q: Can you make sunbrella replacement cushions for wicker furniture?
A: Yes we can make sunbrella replacement cushions for wicker furniture. Our cushions can be made to fit any outdoor furniture whether cast iron, cast aluminum, wicker, plywood, teak, steel, cement etc...
Q: Can you make brown jordan replacement cushions?
A: As an independent outdoor cushion manufacturer. Our replacement cushions can be made to fit any brand furniture like Brown Jordan, Mallin, OW LEE, Hanamint, Tropitone, Lloyd Flanders and many more.