Policy for Shopping at Cushionkings.com / JB Cushion Manufacturing
Please carefully read the information shown below before making a purchase. By placing an order you are agreeing to the terms and conditions as specified below.
Pricing showed on our website is subject to change once your our valued customer has selected all your products options. The price we quote you for is what you pay no hidden fees.
Shipping cost will be included in your quote either as individual price line or added to full cushion price.
We accept Visa, Mastercard, American Express and Discover. Payment is required in full at the time of your purchase, it is your responsibility as the customer to make sure we have the correct information to proceed with your order. There are no refunds, exchanges or returns once the order had gone into factory production.
Cushionkings.com will normally ship your order 15 to 20 business day from the time your order was received and paid for. Allow 2-7 days for delivery to your desired shipping address. If for any reason your fabric is discontinued or back ordered, we will notify you of the delay and ask if you would like to proceed or choose another fabric. Production turn around time can change during peak season from April to July please place your orders in advance.
All cushions will be packed in boxed or a strong 8-mil plastic casing. We do not use vacuum seal on our shipping packages because can create creases on cushions cover. We carry a few standard box sizes if cushions fit in those standard box sizes cushions will be shipped in boxes if not cushions will put in a strong 8-mil plastic casing for shipping. We reserve the right to choose which packaging to use for all orders.
Cancelation and Order Charges
After Cushionkings.com/JB Cushion Manufacturing has received your order an email will be sent to you. Please punctually check the accuracy of all the information and report any corrections within 24 hours. Orders are promptly scheduled for production hours after payment. Any cancellation or changes to an order which has already begun "Production" is subject to a 50% restocking fee by Cushionkings.com/JB Cushion Manufacturing which will be deducted from your deposit or payment. "Production" is defined as the cutting of the fabrics or foam for cushions.
Returns, Refunds, and Exchanges
Do the nature our this business cushions are custom made for you upon your options selected. there are Absolutely No Returns, Exchanges or Refunds permitted.
We do not sell stock cushions of a shelf they are custom made just for you.
Cancellations or Refusal of order already shipped
The cancellation or refusal of any order which has already been shipped from the factory is not possible as all Cushionkigns.com/JB Cushion Manufacturing are custom Order items.
Cushionkings.com/JB Cushion Manufacturing offers up to 5 fabric samples swatches at no cost for review to assure satisfaction of fabric selection. Please allow 1-3 business days to ship. Contact us at Support@cushionkings.com or via phone at 909.371.4450 to request swatch samples.
Many of the fabric images shown on this website have been individually scanned in an attempt to represent colors most accurately. Please be aware that actual fabric colors may widely differ due to conditions such as visual perception, dye lot variations, and video monitor settings. Please request Free fabric samples prior to placing an order.
Cushionkings.com/JB Cushion Manufacturing offers a (2) year Limited warranty on the quality of the craftsmanship and construction of the cushion, as well as any fading or discoloration of the fabric, which has been properly maintained as listed in the care and maintenance instructions links below. Cushionkings.com/JB Cushion Manufacturing at company discretion will decide if cushions fall under warranty, if the claim falls under warranty we will decide to repair or replace your cushions if determined defective as listed above within a two-year period from the date of purchase. C.O.M. fabrics are not covered under this warranty. It is customers responsibility to ship products in for proceeding of warranty issues.
If warranty claim falls under fabric defect Cushionkings.com/JB Cushion Manufacturing will proceed by sending in defected fabric to Sunbrella it falls under their discretion if the fabric was defective or not. If claim goes in favor of you our valued customer sunbrella will then replace just the fabric to remake cushion covers. It is customers responsibility to ship products in for proceeding of warranty issues.
Click here for Care and Maintenance Instructions
Click Here for Sunbrella Warranty Information
Legal Law Tags must not be removed from your cushions to proceed with a warranty claim since this is the only way to determine if cushions where originally made by Cushionkings.com/JB Cushion Manufacturing. The Removal of Legal Law Tags will result in the voiding of warranty.
Internet Accuracy Disclaimer/ Right of Refusal
Although our website is constantly monitored to ensure complete accuracy, we are not responsible for any discrepancy pertaining to the errant use of images, descriptions, dimensions or prices. We reserve the right to contact any consumer in an effort to adjust prices and/or refuse the sale of merchandise to anyone for whatever cause we deem appropriate.
Cushionkings.com/JB Cushion Manufacturing does not store your debit/credit card information once your payment is processed we dispose of your card information to avoid any information theft. If we were to require any extra charges we will contact you to make such payment we will not take charges without your authorization.
The only information we keep is customers name, email, phone and shipping address. For purposes of communication and order production.
Cushionkings.com/JB Cushion Manufacturing use the following payment gateways through Square® and PayPal® to process payments.